EXCHANGE AND REFUND POLICY
Jits Culture believes in high standards for premium quality gear that we share with the jiu jitsu industry. We take pride in providing products that will exceed your expectation. Although we strive to exceed satisfaction we understand that occasionally you will need to exchange or return your item.
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. Once your return is approved, we will initiate a refund to the card that you used to make the purchase. Refunds can take up to 5-7 business days to show up on your credit card. Shipping cost for the original purchase will not be refunded.
If items, returned for refund, are not returned in the same condition it was received (Ex: item is crumpled, item not folded, item not in in original packaging) there will be a restocking fee of $20. Restocking fee will be deducted from amount being refunded.
Customer will be responsible for paying for your own shipping costs for returning the item.
EXCHANGES AND RETURNS SHIPPING INSTRUCTIONS:
Send Returns to:
890 Union Station Pkwy
Lewisville, Texas 75057